Film it like you're showing a colleague
The better the video and the talking, the better the draft. This guide is for the techs doing the walking. Share it with your team, or print it and keep it in the bakkie.
Before you start
1
Charge up
Check the phone or glasses are charged and you have storage. An hour of video can use several gigabytes.
2
Tell the site contact
Let them know you'll be filming the equipment as you walk.
3
Start filming
Say the client and site name: "Northgate Centre, block B, service visit."
On the walk
1
Say the area when you enter it
"Basement parking, level minus one."
2
Item, size, quantity
"Two 9 kilo DCPs on the pillars."
3
What you see, not what you feel
"Gauge in the red", "label dated November 2022", "nozzle missing", not "looks bad".
4
The action
Service, repair, replace, install, investigate or refer.
5
Say "photo"
Keep the camera on the fault and hold still for a second. That frame becomes the photo.
6
Correct yourself out loud
"No wait, it's the hose, not the horn." The reviewer sees both.
7
Batch where it's honest
"Four 9 kilo DCPs, all expired, service all four" becomes one line.
8
Say what's out of scope
"Emergency lights don't come on. That's for their electrician."
9
Say what you couldn't inspect
"Roof plant room locked, not inspected."
Filming with smart glasses
Glasses are less obvious than a phone, so tell the site contact you're filming and keep the recording light uncovered. When you say "photo", look straight at the fault and hold your head still for a second.
Glasses record in short clips. Start the next clip as soon as one ends and keep talking as you would on a phone. SightWalk joins the clips back together in the order you filmed them. The microphones sit close to your mouth, which helps in a noisy plant room.
At the end of the walk, import the clips to your phone with the glasses' own app, then upload them together in your SightWalk account.
Film equipment, not people
- Don't name or describe staff, tenants or members of the public.
- Avoid filming faces, computer screens, documents and access codes.
- Film only as much of a security layout as the finding needs.
- If someone asks you not to film them, point the camera away or pause.
That keeps the video to what the report needs, and protects the people on site.
Noise and signal
- In a noisy plant room, hold the phone closer to your mouth when you speak, or step out to describe what you saw.
- No signal? Keep filming. Upload later from Wi-Fi or when you're back in coverage.
- If an upload is interrupted, it resumes from where it stopped.
After the walk
Upload the video in your SightWalk account or with the SightWalk Android app. Don't send site videos or photos by WhatsApp or email, even to the office. They belong in the account, where access is controlled and deletion works.